1. Overview
This Privacy Policy explains how PearlwinterStudio collects, uses, stores, and protects personal information submitted through this website. We handle personal information in accordance with applicable Canadian privacy principles and use it only for reasonable business purposes described below.
2. Information We May Collect
We may collect contact details, province or territory, inquiry content, product preferences, custom design requirements, requested dates, budget ranges, consent choices, and technical information that a browser sends when you visit the website.
Do not submit payment card information, government identification, health information, or other sensitive data through the public inquiry forms.
3. How We Use Information
- Respond to product, custom design, bridal, delivery, and care inquiries.
- Prepare requested estimates or design discussions.
- Provide customer service and maintain business records.
- Improve website accessibility, security, and performance.
- Send studio updates only where a visitor has actively subscribed and consent remains valid.
4. Reasons for Processing
We use personal information with consent, to take steps requested before entering an agreement, to perform an agreement, to meet legal obligations, and for legitimate operational interests that do not override individual privacy rights.
6. Analytics
The current static website files do not identify a specific third-party analytics platform. If analytics are added later, this policy and the cookie controls should be updated before that service is activated.
7. Service Providers and Disclosure
Information may be shared only with service providers needed to operate the website, communicate with clients, prepare or deliver an order, maintain records, or satisfy legal requirements. Providers should receive only the information necessary for their role and must protect it appropriately.
8. Retention and Safeguards
We retain inquiry information only as long as reasonably required for the purpose collected, business records, dispute handling, or legal obligations. We use practical administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.
9. Your Choices and Rights
You may request access to or correction of personal information we hold about you, withdraw consent where processing depends on consent, or ask questions about our privacy practices. Some records may need to be retained where the law permits or requires it.
10. International Processing
Some hosting, email, or technology providers may process information outside your province or outside Canada. In that case, information may be subject to the laws of the jurisdiction where it is processed.
11. Information About Minors
This website is intended for a general audience and is not designed to collect personal information knowingly from children under 13. A parent or guardian may contact us if they believe a child submitted information.
12. Policy Changes
We may revise this policy when website functions, business practices, or legal requirements change. The updated date at the top of this page indicates the latest published version.
13. Contact
Privacy questions may be sent to legal@pearlwinterstudio.com or mailed to .